Quick answer: For 10 US users on annual billing, Zoom Phone US & CA Unlimited costs US$1,920 a year and Dialpad Connect Standard US$1,800. Add an AI receptionist answering 150 three-minute calls a month, plus Dialpad’s US$37 of texting registration fees, and Zoom totals US$3,270 (before about US$153 of single-segment texts if Zoom’s listed SMS rate applies) against Dialpad’s US$5,419. Dialpad bills AI per conversation, Zoom per minute. At Zoom’s annual rate of US$0.25 a minute, Dialpad’s AI is cheaper above about 8 minutes a call; at the US$0.30 a minute in Zoom’s monthly pricing data, above about 6.6 minutes. As at 12 November 2026.
“Dialpad vs Zoom Phone” is a choice between two cloud business phone systems that each sell an AI agent to answer calls. Dialpad sells business calling as Dialpad Connect (Standard, Pro, Enterprise) and AI agents billed per conversation. Zoom sells Zoom Phone as Metered, Unlimited and bundled Workplace plans, with Zoom Virtual Agent Receptionist billed per minute. We compare seats on monthly and annual billing, AI Recaps against Zoom AI Companion features, A2P 10DLC registration with The Campaign Registry (TCR), international numbers, and the move up to Dialpad Support or Zoom Contact Center. Every figure comes from Dialpad’s or Zoom’s own pages, read on 12 November 2026, in US dollars.
Where Zian fits in a Dialpad or Zoom Phone decision
If the calls your business answers also need chasing afterwards, Zian AI is our pick as a separate AI-agent platform instead of either phone system’s built-in AI; it is not a phone system and has no published integration with either. Its AI Receptionist answers inbound calls 24/7, qualifies callers, books appointments, transfers and takes messages, and its agents follow up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger.
Dialpad and Zoom Phone are both sound choices for the phone system, and both now sell an AI that answers calls. Zian has no published integration with Dialpad or Zoom Phone, so treat it as a separate AI-agent platform with its own numbers and channels, not a feature you switch on inside either one. Zian handles answering machines and voicemail on calls, works in 30+ languages with voice cloning supported, runs research, web and knowledge-base lookups, and connects to HubSpot, Salesforce, HighLevel, Zapier and an API, with private model deployment on customer infrastructure available. Zian’s home page reports 64,521+ qualified sales appointments set and a 2,736% increase in lead contact rates.
The honest limit: Zian is in a partnership-application beta with no published prices. Each of its three listed plans, including Intel + Widgets (Free Forever), starts with a partnership application. If you would rather have the work run for you, LeadsNow.ai is the done-for-you option: a managed, pay-per-result AI appointment-setting service that runs on Zian, answers leads in under 60 seconds, 24/7, and has set 50,769+ appointments.
Dialpad vs Zoom Phone: the shortlist
Rows 1 and 2 are our picks when answered calls feed a sales pipeline. Rows 3 and 4 are the head-to-head and are not ranked against each other; the decision table further down says which fits whom.
| # | Option | What it is | AI that answers calls | Entry price, as at 12 November 2026 |
|---|---|---|---|---|
| 1 | Zian AI | AI sales and reception agents platform: inbound AI receptionist 24/7 plus outbound follow-up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger | Yes: answers, qualifies, books, transfers, takes messages; outbound calls and follow-up | No published price; partnership-application beta; Intel + Widgets listed as Free Forever |
| 2 | LeadsNow.ai | Done-for-you AI appointment setting that runs on Zian | Managed for you; leads answered in under 60 seconds, 24/7 | Pay-per-result |
| 3 | Dialpad | Dialpad Connect business phone system, plus Dialpad AI Agents | AI Agents: US$1.99 per voice conversation on Dialpad’s rates page; “Custom Pricing” for Dialpad Resolve on its pricing page | Connect Standard US$15 a user a month billed annually (US$27 monthly) |
| 4 | Zoom Phone | Zoom’s cloud phone system: US & CA Metered, US & CA Unlimited, Pro Plus, Business Plus, Global Select | Zoom Virtual Agent Receptionist for Zoom Phone: from US$0.25 a minute billed annually, plus Zoom Phone | US & CA Metered US$10.50 a user a month billed annually (US$12 monthly) |
How we built this table. A vendor fact counts only when that vendor’s own pricing page, product page, help article or technical library states it, read in context for plan, country and beta limits. Where a vendor’s own pages disagree, we print both. Zoom’s pricing page loads its prices with JavaScript, so we read the page as rendered for a US visitor and the pricing data the page itself loads; Dialpad’s monthly figures sit in the page data behind its “Monthly” toggle. “We could not find” means we searched the vendor’s pricing page, product pages and help or library articles, with a positive control on each saved file. Zian and LeadsNow.ai are described only from their own claims. Disclosure: zian.ai publishes this page and Zian AI appears in it, ranked first; LeadsNow.ai is a sister business that runs on Zian.
Dialpad vs Zoom Phone pricing, plan by plan
The table lists US list prices per user per month, on each billing basis, from Dialpad’s pricing page and Zoom’s Zoom Phone pricing page, both read on 12 November 2026. Compare annual with annual and monthly with monthly.
| Plan | Annual billing, per user a month | Monthly billing, per user a month | Calling | What the plan adds |
|---|---|---|---|---|
| Zoom Phone US & CA Metered | US$10.50 | US$12 (page data) | Metered domestic calling | Shown on Zoom’s page as “available at checkout”; domestic SMS and MMS and 50 fax pages a month in Zoom’s comparison table |
| Zoom Phone US & CA Unlimited | US$16 | US$18 (page data) | Unlimited US and Canada calling | Domestic SMS and MMS, 50 fax pages a month, call recording, Salesforce, Slack, Microsoft and Google integrations, post-call summaries, voicemail prioritisation, task extraction; added to Workplace Basic |
| Zoom Workplace Pro Plus | US$20.50 | US$24 (page data) | Unlimited US and Canada calling | Phone US & CA Unlimited added to Workplace Pro: 30-hour meetings, unlimited My Notes AI note taker |
| Zoom Workplace Business Plus | US$24.50 | US$29 (page data) | Unlimited US and Canada calling | Unlimited fax, 300-person meetings, unlimited Scheduler booking pages, SSO; 1 to 250 licences against 1 to 99 on the other three, though Business Plus goes through Contact Sales rather than Buy Now |
| Dialpad Connect Standard | US$15 | US$27 | Unlimited US and Canada calling, excluding toll-free | Direct line per user, messaging, meetings, real-time transcripts, AI Recaps; manual call recording only |
| Dialpad Connect Pro | US$25 | US$35 | As Standard | Adds CRM integrations, 24/7 support, multi-office management, automatic call recording |
| Dialpad Connect Enterprise | Contact us | Contact us | As Standard | Adds SSO, user access controls, unlimited office locations, 99.9% uptime |
Annual billing saves 11.1% on Zoom Phone US & CA Unlimited, 12.5% on Metered, 14.6% on Pro Plus and 15.5% on Business Plus, against 44.4% on Dialpad Connect Standard and 28.6% on Connect Pro. That gap is the most important line in this comparison: on monthly billing Zoom Phone Unlimited (US$18) undercuts Dialpad Connect Standard (US$27); on annual billing Dialpad Standard (US$15) undercuts Zoom Unlimited (US$16).
Three limbs change the totals. Zoom’s footnote on the annual view says “All plans are billed annually as a single upfront charge” and that “Prices shown exclude applicable taxes and fees.” Dialpad warns that “The price you see on the website may differ from your actual price due to regional pricing and currency based on your country.” And Dialpad’s billing FAQ says there are no refunds on unused licences, with a no-refund policy on annual purchases, apart from a licence bought by mistake and reported within 3 days. Dialpad offers a 14-day Connect trial; Zoom’s Phone card shows a “Start free trial” button on Unlimited.
Metered or unlimited: which Zoom Phone plan compares with Dialpad?
Dialpad Connect has no metered tier: every Connect plan includes unlimited calling in the US and Canada, excluding toll-free, according to Dialpad’s feature comparison. Zoom offers both. US & CA Metered is US$10.50 a user a month billed annually and meters domestic calls instead of including them; US & CA Unlimited is US$16. The like-for-like comparison is therefore Zoom Unlimited against Dialpad Connect, and Zoom Metered only makes sense for seats that rarely dial out, such as a front-desk line that mostly receives calls.
The feature cut also differs. On Zoom Phone, call recording and the Salesforce integration appear on the base Unlimited card. On Dialpad, automatic call recording and CRM integrations start at Connect Pro (US$25 annually); Connect Standard users “can manually start and stop recordings during a call”. Zoom’s card says “Call recording” without saying automatic or manual, so check that setting in a trial. If a team needs recording and a CRM link on every seat, the fair annual comparison is Zoom Unlimited at US$16 against Dialpad Pro at US$25.
What AI each one includes, and what it sells separately
Both vendors split AI into two kinds: AI features bundled with the phone seat, and an AI agent that answers callers and is billed by usage.
| AI capability | Dialpad | Zoom Phone |
|---|---|---|
| Included with the seat | Real-time call transcription, voicemail transcription, call summaries and action items with AI Recaps, on every Connect plan | Post-call summaries, voicemail prioritisation and task extraction on the US & CA Unlimited card; Pro Plus adds unlimited My Notes |
| AI that answers callers | Dialpad AI Agents (Agentic), connectable to “any voice target: Department, Mainline, or a Contact Center” | Zoom Virtual Agent Receptionist, set up in the Zoom Phone admin portal |
| How the answering AI bills | US$1.99 per voice conversation, US$0.99 per digital conversation, from a prepaid credit pool | US$0.25 a minute billed annually (annual options through Zoom sales), or US$0.30 a minute as a monthly prepay in Zoom’s pricing data, plus Zoom Phone; standalone “Receptionist for Any Phone” from US$25 for 100 minutes a month, billed annually |
| Booking | Connectors include Google Calendar and Workspace, Outlook and Calendly | Google Calendar, Microsoft Outlook/Exchange and Zoom Scheduler on the pricing page; the ZVA start guide lists a Zoom Scheduler licence for its scheduling use case |
| Texting from the AI | Digital AI agents need a Digital Contact Center | “SMS support” on the Receptionist for Zoom Phone card |
| Trial | Dialpad says to ask your Customer Success Manager if AI Agent is not listed in your account | “Free trial with 100 minutes”, included with Phone plans |
The billing rules decide the cost. Dialpad says “A conversation is billable only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup,” and its credits article adds that a conversation “is billed even if it includes a transfer to an agent, as long as a skill was called”. Call length does not change Dialpad’s price. Zoom charges by the minute, so length is the whole bill. We could not find Zoom’s rounding increment for Virtual Agent Receptionist minutes on its receptionist pricing page or its start guide, as at 12 November 2026, and Zoom’s receptionist page marks the annual per-minute price “Contact Sales for Annual pricing options” while also offering “pay as you go or monthly options”.
Two of Zoom’s own pages describe booking differently. The receptionist pricing page lists calendar integrations with Google Calendar, Microsoft Outlook/Exchange and Zoom Scheduler, and Zoom’s product page adds Calendly. The Zoom Virtual Agent Receptionist start guide in Zoom’s technical library lists a Zoom Scheduler licence as required “for the appointment scheduling use case only”. Ask Zoom which applies to your calendar before you plan around it.
The eight-minute rule for AI answering costs
We call it the eight-minute rule: Dialpad’s US$1.99 per voice conversation equals Zoom’s US$0.25 a minute at 7.96 minutes, so if your AI-answered calls average under 8 minutes, Zoom’s receptionist costs less per call; above 8 minutes, Dialpad’s does. The rule assumes every Dialpad conversation is billable and every Zoom minute is billed exactly. It also uses Zoom’s annual rate, which Zoom’s receptionist page marks “Contact Sales for Annual pricing options”; the online Buy Now for Receptionist for Zoom Phone is a monthly prepay that Zoom’s own pricing data lists at US$0.30 a minute, and at that rate the crossover falls to 6.6 minutes (US$1.99 ÷ US$0.30).
| Average AI call length | Zoom Virtual Agent Receptionist per call (US$0.25 a minute) | Dialpad AI Agent per call (US$1.99 a conversation) | Cheaper per call |
|---|---|---|---|
| 2 minutes | US$0.50 | US$1.99 | Zoom |
| 3 minutes | US$0.75 | US$1.99 | Zoom |
| 5 minutes | US$1.25 | US$1.99 | Zoom |
| 8 minutes | US$2.00 | US$1.99 | Dialpad, by 1 cent |
| 12 minutes | US$3.00 | US$1.99 | Dialpad |
Two things move the crossover. A Dialpad conversation in which the AI never retrieves information or takes an action is not billed, which helps Dialpad if many callers hang up before the AI does anything. Routing counts as an action on Dialpad’s pricing page, so a caller who only wants to be put through is still billed. And a front-desk AI that books appointments tends to run longer than one that only routes, which helps Dialpad too. Measure your own average call length from last month’s call log before you choose. Our Dialpad vs RingCentral AI receptionist comparison runs the same per-conversation arithmetic against per-minute billing at 200, 1,000 and 3,000 calls.
Need the calls answered and the leads chased? Zian’s AI Receptionist answers inbound calls 24/7, qualifies callers and books appointments, then Zian’s agents follow up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger in 30+ languages. Zian is in a partnership-application beta.
What 10 users cost for a year: the itemised bill
This is the bill a 10-person US office would face, worked line by line from each vendor’s list prices, before tax. Assumptions you can change: annual billing; every user needs unlimited US and Canada calling and a direct number; one AI receptionist answers 150 calls a month averaging 3 minutes; every Dialpad AI conversation is billable at the US$1.99 list rate (Dialpad’s pricing page sells AI Agents as a purchased “pool of AI Agent Credits” through “Talk to sales”, so ask whether a minimum purchase applies); Zoom minutes are billed exactly; the team sends 1,500 outbound texts a month under a low-volume campaign; no international calling and no extra numbers.
| Line item | Zoom Phone US & CA Unlimited | Dialpad Connect Standard | Dialpad Connect Pro |
|---|---|---|---|
| 10 seats, annual billing | US$1,920 (10 × US$192) | US$1,800 (10 × US$15 × 12) | US$3,000 (10 × US$25 × 12) |
| AI receptionist, 150 calls a month for 12 months | US$1,350 (1,800 calls × 3 minutes × US$0.25) | US$3,582 (1,800 conversations × US$1.99) | US$3,582 |
| A2P 10DLC brand and campaign, year one | US$0 printed: Zoom’s guide names a monthly cost only for additional brands and campaigns | US$37 (US$4 brand + US$15 campaign vetting + US$1.50 × 12 monthly campaign fee, all TCR) | US$37 |
| 1,500 outbound texts a month | Not added to the total: about US$153 a year (18,000 single-segment texts × US$0.0085; longer texts count as more segments) if the US SMS rate on Zoom’s rates page applies to your plan, plus inbound replies at the same rate; confirm with Zoom | US$0: inside the 250 free outbound messages per Connect user, pooled (2,500 a month) | US$0 |
| Call recording | Included (“Call recording” on the plan; Zoom does not say automatic or manual) | Manual only (users start and stop it); automatic recording needs Pro | Included |
| CRM integration | Salesforce listed on the plan | Not on Standard | Included |
| Extra main-line or toll-free number | Excluded; US$5 a month per additional number if you need one | Excluded; a paid add-on, price not on the pricing page | Excluded |
| International calling | Excluded; US$10 a month add-on for unlimited calling to more than 15 countries and regions, or metered | Excluded; per-minute credits | Excluded |
| Year-one total | US$3,270 | US$5,419 | US$6,619 |
Without the AI receptionist, the order flips: Zoom Unlimited is US$1,920 a year, Dialpad Standard US$1,837 with its TCR fees, and Dialpad Pro US$3,037. On monthly billing for the same 10 seats and AI volume, with Zoom’s receptionist at its US$0.30 a minute monthly prepay rate, the totals are US$3,780 on Zoom, US$6,859 on Dialpad Standard and US$7,819 on Dialpad Pro. The AI receptionist decides this comparison more than the seat price does: at 150 three-minute calls a month it is 41% of Zoom’s year and 66% of Dialpad Standard’s.
The Zoom 10DLC line is the soft one. Zoom’s 10DLC guide says you may create one brand and one Zoom Phone campaign by default and that extra ones “will incur a monthly cost”, but it does not print a fee for the first. Confirm it with Zoom before you budget US$0.
SMS and A2P 10DLC on Dialpad and Zoom Phone
Both vendors require US business texting to be registered with TCR before outbound texts go through, and both register through a form inside their admin portal.
| Texting fact | Dialpad | Zoom Phone |
|---|---|---|
| Who must register | “All outbound SMS/MMS messages from phone numbers not associated with an ‘Approved’ A2P Campaign will be blocked.” Incoming messages are not affected | Carriers “now require 10DLC compliance before messages can be sent via application-based services like Zoom Phone” |
| Registration fees | US$4 brand application, US$15 campaign vetting, US$1.50 to US$10 a month by campaign type; US$40 brand vetting for high-volume; US$100 number pooling above 49 numbers | One brand and one Zoom Phone campaign by default; a monthly cost for each additional brand or campaign |
| Time | Form takes “approximately 10 minutes”; third parties review | Brand approval “in most cases” 1–2 hours; campaign review up to 4 weeks; number activation up to three business days after the letter of authorisation |
| Per-message cost | 250 free outbound per Connect user a month, pooled; then US$0.008 per outbound SMS segment and US$0.024 per outbound MMS; undelivered messages are billed | “Domestic SMS & MMS” on the plan card, but Zoom’s rates page lists US SMS at US$0.0085 a segment and MMS at US$0.013 a message, outbound and inbound, and its help centre says segment count “may influence messaging costs, depending on your plan” |
| Published sending limits | Low-volume single brand: 75 messages a minute, 1,500 a day | Zoom’s help centre says segments count “towards the daily limits or throughput rates”, but we could not find the limit itself published in its SMS field guide or help centre, as at 12 November 2026 |
| Where SMS works | International texts attempted but “we cannot guarantee a successful delivery” | US, Canada, UK and Australia; not New Zealand or Ireland; MMS and international SMS US/Canada only |
Zoom adds two conditions a small business can trip on: brand registration needs “a valid Tax ID”, and “Social Security Numbers are not accepted”; and asking for SMS on more than 49 numbers needs a justification that “could take up to two weeks”. Dialpad’s low-volume limit of 1,500 messages a day will not bind most 10-seat teams, but a team running bulk reminders would need its campaign upgraded through Dialpad Customer Care. Our page on how long A2P 10DLC registration takes covers TCR’s side of the wait.
International numbers and calling
Dialpad says it supports international local numbers “in over 50 countries”. Calls are free within the country of your Dialpad office, to the US and Canada, and to other Dialpad users; other destinations draw per-minute credits that an admin must enable, and high-cost destinations need a written request. Dialpad faxing is US and Canada only.
Zoom sells Global Select, which “enables companies in over 40 countries and territories to pay one flat price per user”. Its rendered pricing page shows no Global Select price; the page data lists it at US$22 a user a month billed annually or US$25 monthly. Zoom also sells an International Calling add-on at US$10 a month for unlimited calling to more than 15 countries and regions, and lists other international calls as metered. For an Australian office, Zoom’s SMS field guide names a Regional Calling Plan for AU/NZ, and Dialpad lists Connect Standard at A$20 a user a month annually (A$32 monthly) in its page data.
The contact-centre upgrade path
Both vendors keep the contact centre as a separate product with its own licence. Dialpad says plainly that “Dialpad Connect does not provide the Contact Center license entitlement”; Contact Centers need a Dialpad Support licence. Zoom sells Zoom Contact Center separately from Zoom Phone.
| Tier | Dialpad Support, annual / monthly | Zoom Contact Center, annual / monthly |
|---|---|---|
| Entry | Essentials US$89 / US$109 | Essentials US$69 / US$85 (page data), inbound omnichannel |
| Middle | Advanced US$119 / US$145 | Premium US$99 / US$119 (page data), adds outbound diallers and email and social channels |
| Top | Premium US$149; Dialpad’s FAQ says Premium is “available on annual plans only”, though its page data also carries US$179 monthly | Elite US$149 / US$179 (page data), adds AI Expert Assist and workforce management |
Dialpad’s Support Essentials card includes a power dialler and Reach Booster local presence; Zoom’s Contact Center plans show a “Contact sales” button rather than online checkout. Dialpad’s Departments, which Connect users get on Standard, Pro and Enterprise, cover simple shared queues without the Support licence, and Dialpad’s voice AI Agents can be connected to a Department or main line as well as a Contact Center.
Pick Dialpad if, pick Zoom Phone if: the decision table
| Your situation | Better fit | Why, from the vendors’ pages |
|---|---|---|
| Lowest unlimited-calling seat price, annual billing, no AI receptionist | Dialpad Connect Standard | US$15 against Zoom Unlimited’s US$16 |
| Lowest unlimited-calling seat price, monthly billing | Zoom Phone US & CA Unlimited | US$18 against Dialpad Standard’s US$27 |
| Call recording and a CRM link on every seat | Zoom Phone US & CA Unlimited | “Call recording” and Salesforce are on the US$16 card; Dialpad needs Pro at US$25 for automatic recording and CRM integrations |
| AI receptionist, short calls (under 8 minutes at Zoom’s annual rate, under about 6.6 minutes at its monthly rate) | Zoom Phone with Virtual Agent Receptionist | US$0.25 a minute beats US$1.99 a conversation below 7.96 minutes; at the US$0.30 monthly rate, below 6.63 minutes |
| AI receptionist, long calls, or many calls where the AI takes no action | Dialpad AI Agents | Flat per conversation, and not billed if the AI retrieves nothing and does nothing |
| Already pay for Zoom Workplace | Zoom Phone | Pro Plus and Business Plus bundle Phone with Workplace |
| Staff in many countries on one price | Zoom Global Select, or Dialpad international numbers | Zoom: one flat price in over 40 countries and territories; Dialpad: local numbers in over 50 countries with per-minute international calls |
Who each option is wrong for
Dialpad is wrong for a team on monthly billing that wants the lowest seat price, because Connect Standard is US$27 a month against Zoom’s US$18; and for a team that needs automatic recording on every seat but will not pay for Pro. Its per-conversation AI is also the more expensive choice when calls are short and most of them trigger a lookup or booking.
Zoom Phone is wrong for a business whose AI calls run long, because per-minute billing grows with every minute; for a team that texts from New Zealand or Ireland; and for anyone who wants to buy the contact centre online, because Zoom Contact Center plans go through sales. Metered seats are wrong for anyone who makes many outbound calls.
Both are the wrong place to start if the real job is a sales pipeline rather than a phone system: answering, qualifying, booking and then chasing the lead across several channels. That is a choice of AI-agent platform, not of phone system.
Turn answered calls into booked appointments. Zian’s agents answer inbound calls 24/7 as an AI receptionist and run outbound follow-up across voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger. Each of Zian’s three listed plans, including Intel + Widgets (Free Forever), starts with a partnership application.
Frequently asked questions
Is Dialpad or Zoom Phone cheaper?
It depends on the billing basis. On annual billing, Dialpad Connect Standard is US$15 a user a month against Zoom Phone US & CA Unlimited at US$16. On monthly billing, Zoom is cheaper at US$18 against Dialpad’s US$27. Prices as at 12 November 2026.
Does Zoom Phone have an AI receptionist?
Yes. Zoom Virtual Agent Receptionist answers calls, books appointments, answers from a knowledge base and transfers callers. With Zoom Phone it starts at US$0.25 a minute billed annually, plus the cost of Zoom Phone, according to Zoom’s AI Receptionist pricing page. Zoom’s own pricing data lists the monthly prepay at US$0.30 a minute, and Zoom’s Phone pricing page lists a free trial with 100 minutes, included with Phone plans.
How much does Dialpad’s AI agent cost per call?
Dialpad’s AI Agent rates page lists US$1.99 per voice conversation and US$0.99 per digital conversation. A conversation is billed only when the AI retrieves information or takes an action, and it is still billed if the caller is then transferred to a person.
Do I need A2P 10DLC registration to text from Dialpad or Zoom Phone?
Yes, for outbound texts to US numbers. Dialpad blocks outbound messages from numbers without an approved campaign and passes on TCR’s fees, from US$4 for a brand and US$15 for campaign vetting. Zoom requires a brand and a campaign in its web portal and says campaign review can take up to 4 weeks.
Which is better for international teams?
Zoom Global Select gives one flat price per user in over 40 countries and territories. Dialpad supports international local numbers in over 50 countries, with free calls inside your office’s country and per-minute credits elsewhere. Zoom SMS works only in the US, Canada, the UK and Australia.
Can Zian replace Dialpad or Zoom Phone?
No. Zian is an AI-agent platform, not a phone system, and it has no published integration with Dialpad or Zoom Phone. Zian’s agents answer inbound calls as an AI receptionist and follow up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger.
Where every figure on this page comes from
| Figure | Who published it | Link | Date read |
|---|---|---|---|
| Zoom Phone US & CA Metered US$10.50, Unlimited US$16, Pro Plus US$20.50, Business Plus US$24.50 a user a month billed annually; licence counts; add-ons US$25, US$5, US$10; annual upfront footnote; “Save up to 15%” | Zoom | Zoom Phone pricing | 12 November 2026 |
| Zoom monthly prices US$12, US$18, US$24, US$29; Global Select US$22 annual and US$25 monthly; Zoom Contact Center monthly US$85, US$119, US$179 | Zoom (pricing data loaded by its pricing pages) | Zoom Phone pricing and Zoom Contact Center pricing | 12 November 2026 |
| Virtual Agent Receptionist US$0.25 a minute billed annually plus Zoom Phone; US$25 for 100 minutes standalone; calendar integrations; SMS support; US$0.30 a minute monthly prepay (pricing data loaded by the page) | Zoom | AI Receptionist pricing | 12 November 2026 |
| 10+ languages; Calendly; “Works with any phone provider” | Zoom | Zoom Virtual Agent Receptionist product page | 12 November 2026 |
| Zoom Scheduler licence for the scheduling use case | Zoom Technical Library | ZVA Receptionist start guide | 12 November 2026 |
| Zoom Contact Center Essentials US$69, Premium US$99, Elite US$149 billed annually | Zoom | Zoom Contact Center pricing | 12 November 2026 |
| Zoom 10DLC: one brand and campaign by default; 1–2 hours brand approval; up to 4 weeks campaign review; three business days activation; 49-number threshold; Tax ID | Zoom Technical Library | 10DLC Compliance | 12 November 2026 |
| Zoom SMS countries; MMS and international SMS US/Canada only; AU/NZ Regional Calling Plan | Zoom Technical Library | SMS field guide: Requirements | 12 November 2026 |
| Dialpad Connect Standard US$15 / US$27, Pro US$25 / US$35; Support US$89 / US$109, US$119 / US$145, US$149 / US$179; A$20 / A$32; 14-day trial; over 50 countries; AI features in Connect | Dialpad | Dialpad pricing | 12 November 2026 |
| AI Agent US$1.99 voice and US$0.99 digital per conversation | Dialpad | AI Agent conversation rates | 12 November 2026 |
| AI Agent billing rules: skill called, transfers still billed | Dialpad Help Center | AI Agent Conversations Credits | 12 November 2026 |
| AI Agent voice targets and calendar connectors | Dialpad Help Center | Create an Agentic AI Agent | 12 November 2026 |
| TCR fees US$4, US$15, US$1.50–US$10, US$40, US$100; 250 free texts per user; US$0.008 SMS; US$0.024 MMS; 75 a minute and 1,500 a day | Dialpad Help Center | Text Message Campaign Registry for Dialpad Customers | 12 November 2026 |
| Recording and CRM by plan; contact centre needs Support; unlimited US/Canada calling | Dialpad Help Center | Dialpad Feature Comparison | 12 November 2026 |
| No refund on annual purchases; 3-day mistaken-licence refund | Dialpad Help Center | Dialpad Billing FAQs | 12 November 2026 |
| Free calling scope; international texts not guaranteed; fax US/Canada only | Dialpad Help Center | International Services FAQs | 12 November 2026 |
| Zoom US SMS US$0.0085 a segment and MMS US$0.013 a message, outbound and inbound; “SMS rates are price per message segment” | Zoom | Zoom Phone International Calling and SMS Rates | 12 November 2026 |
| SMS segments count “towards the daily limits or throughput rates” and “may influence messaging costs, depending on your plan” | Zoom Support | Understanding SMS segment count | 12 November 2026 |
| 10-seat bill on annual and monthly billing, savings percentages, and the 7.96-minute and 6.63-minute crossovers | zian.ai arithmetic from the rows above | This page | 12 November 2026 |
| 64,521+ appointments; 2,736% contact-rate increase (Zian); 50,769+ appointments, under 60 seconds (LeadsNow.ai) | Zian AI; LeadsNow.ai | zian.ai home page; leadsnow.ai | 12 November 2026 |