Quick answer: Both state HDS and PCI DSS, so choose by the rest of your auditor’s list. Diabolocom’s trust centre lists SOC 2, and it prints Voice from $60 per named licence on a 150-licence, 3-year basis. Odigo states ISO 27001 v2022 and HDS v2, offers a French sovereign cloud, and prints Odigo Essential from €40 a month billed annually, without stating the billing unit, with a free trial.
Both vendors were born in France: Diabolocom was founded in Paris in 2005, and Odigo, formerly part of Capgemini, has 40 years of history. Both sell cloud contact-centre software (CCaaS), run their own telecoms and sell AI agents, so on a feature checklist they look alike. The differences sit in which certificates each publishes, the hosting wording and the price basis, all read from the vendors’ own pages on 4 November 2026.
Where Zian fits: an AI agents platform, not a contact-centre suite
If the job is AI agents that answer inbound calls 24/7 and follow up across channels, Zian is our AI-agent pick, and it is not a contact centre. If you would rather hand the work over, LeadsNow.ai is the done-for-you option: a pay-per-result appointment-setting service that runs on Zian.
Zian is an AI sales and reception agents platform. Its AI Receptionist answers incoming calls 24/7, qualifies, books, transfers or takes a message, and it handles answering machines and voicemail on calls. SmartReach AI™ orchestrates follow-up across voice calls, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger, and PrecisionPitch AI™ split-tests scripts continuously. It works in 30+ languages, connects to HubSpot, Salesforce, HighLevel and Zapier, and lists private model deployment on customer infrastructure. Zian has set 64,521+ qualified sales appointments, and LeadsNow.ai answers leads in under 60 seconds, 24/7.
Zian is in partnership-application beta and publishes no prices; each of its three listed plans, including Intel + Widgets (Free Forever), starts with a partnership application. Put Zian through the same checklist matrix above before it touches a European customer’s data. If you are weighing it against AI voice platforms rather than suites, our comparison of Zaion and other AI platforms for customer calls covers that shortlist.
Want AI agents that answer calls and book appointments? Zian runs inbound and outbound AI agents across calls, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger, connected to HubSpot, Salesforce, HighLevel or Zapier.
Diabolocom vs Odigo for European contact centres: how we compared them
Inclusion rule. A cell says a vendor “lists” or “states” something only when that vendor’s own website says it, and the cell links that page. Each vendor’s comparison pages about the other, reviews and analyst summaries are not used for a rival’s facts.
What counts. A certification is a named standard the vendor says it holds; a published price is a figure the vendor prints, with its printed conditions. “Not found” means we fetched every page in the vendor’s English, French, German and Spanish page sitemaps (525 Diabolocom pages; 193 odigo.com pages, 14 more blocked by rate limiting), searched them for the term and its synonyms, ran a positive control, and found nothing, as at 4 November 2026. It is a question for the vendor, not proof of absence.
Disclosure. This page is published by Zian AI, which sells AI sales and reception agents, not contact-centre software, and it names no customer of either vendor.
Where does each vendor host customer data?
Odigo is the more specific of the two. Its Compliance, security & Cloud page says data is stored “in secure infrastructures in Europe, with the option of sovereign cloud France for customers with strict local requirements”, and that Odigo also offers “an international infrastructure” for over 100 countries. Its 18 June 2026 press release adds that Odigo CCaaS Enterprise runs natively on infrastructure Odigo operates in France, and announces a Scaleway partnership for a European cloud under European jurisdiction.
Diabolocom’s wording changes with the language. The English home page says its AI is “Hosted on a secure, sovereign cloud”; the French home page says “Hébergée en France sur un cloud sécurisé”. Its January 2026 Frost & Sullivan announcement cites “the operation of cloud and telecom infrastructures” and a “commitment to AI developed and hosted in Europe”. Neither vendor names a data-centre site or city on the pages we read.
| Hosting question | Diabolocom says | Odigo says |
|---|---|---|
| Where customer data lives | AI “Hosted on a secure, sovereign cloud” (EN home); AI “Hébergée en France” (FR home) | “secure infrastructures in Europe” (compliance FAQ) |
| France-only option | Not stated as an option; FR pricing lists a private-cloud hosting add-on “en Europe” (tarifs) | “option of sovereign cloud France” (compliance FAQ) |
| Who runs the infrastructure | Operates its own cloud and telecom infrastructure (Jan 2026 release) | Enterprise on infrastructure “opérées par Odigo en France”; Scaleway partnership (18 Jun 2026 release) |
| Telecoms | “certified telecom operator for both fixed and mobile services” (pricing FAQ) | “software publisher, integrator and telecom operator”, networks of over 100 operators (home, compliance) |
| Non-EU infrastructure mentioned | None stated on the hosting pages we read | “an international infrastructure” for 100+ countries (compliance FAQ); AWS and Google Cloud listed as technology partners, a role the page does not tie to hosting (partners) |
Location is only the first layer: Diabolocom’s own blog says “data residency is a constraint on location, not a guarantee of control”. Ask where call audio is processed in real time, not only where recordings are stored; our guide to data residency for AI voice agents lists the questions for each leg of a call.
Which certifications does each vendor publish?
Both vendors claim HDS and PCI DSS; they diverge on SOC 2 and ISO 27001. Diabolocom’s trust centre lists PCI DSS, SOC 2 (“Certified”), HIPAA and GDPR, and offers a SOC 2 Type 2 report, a PCI DSS Attestation of Compliance and a CyberVadis certificate behind “Request access”. Its outbound page states “HDS (Health Data Hosting) and PCI DSS (Banking Data Hosting) certifications”, as does the French version. We found no ISO 27001 claim on its trust centre or its English, French, German and Spanish pages.
Odigo’s compliance page says “Odigo™ complies with international standards ISO 27001, ISO 9001, PCI DSS, HDS and RGPD” (RGPD is the French name for the GDPR). Its certifications page gives versions: “certifiée ISO 27001 v2022 et HDS v2”. We found no SOC 2 claim on the 193 Odigo pages we swept; note that the “SOC” on its compliance page is a 24/7 Security Operations Centre, not the AICPA SOC 2 attestation.
HDS (Hébergeur de Données de Santé) matters for French health data. The Agence du Numérique en Santé says an accredited certification body issues it, it covers distinct hosting activities, and a host must be certified for every hosting activity it provides. Odigo says its HDS v2 certification covers server location in France and no transfer of personal health data outside the EEA. Diabolocom states HDS certification and sells an “HDS-compliant hosting” add-on on its English pricing page; the French page lists a European private-cloud add-on in that slot. The difference is what is published: Odigo prints the version and server location, Diabolocom neither. Ask both for the certificate, its holder and its activities.
The European-compliance checklist matrix
Every cell links the vendor page it comes from. The right-hand column is the document to ask for, because a sentence on a website is not a contract term. This is a checklist, not a summary of either vendor’s legal terms: read those yourself.
| Check | Diabolocom | Odigo | Ask for |
|---|---|---|---|
| GDPR processor terms (Article 28) | GDPR listed as “Compliant”; policies on request (trust centre). We could not find a public customer DPA | Essential terms refer to a data-protection annex and a sub-processor list in its document base (CGV Essentials) | The signed DPA and current sub-processor list |
| EU hosting statement | “secure, sovereign cloud”; FR: AI hosted in France (EN, FR) | Europe, optional sovereign cloud France (compliance) | Named regions for storage AND real-time processing |
| HDS (French health data) | States “HDS (Health Data Hosting) and PCI DSS … certifications” (outbound EN, FR); “HDS-compliant hosting” add-on (pricing) | “certifiée … HDS v2” (certifications) | HDS certificate, holder and activities covered |
| PCI DSS (card payments) | “Compliant”; annual audit (trust, PCI page) | Listed (compliance) | Attestation of Compliance and scope |
| ISO 27001 | Not listed in trust centre (trust); not found on EN/FR/DE/ES pages | “ISO 27001 v2022” (certifications) | Certificate and Statement of Applicability |
| SOC 2 | “Certified”; Type 2 report on request (trust) | Not found on the 193 Odigo pages swept (compliance, certifications) | SOC 2 Type 2 report and bridge letter |
| EU AI Act readiness statement | Says it adheres to standards “which include extensive GDPR compliance and EU Artificial Intelligence Act (AI Act)” (AI-driven insights FAQ); release cites “the broader European AI regulatory framework” (Jan 2026) | No statement naming the AI Act found on the 193 pages swept (Agentic AI, Automation & AI) | Written Article 50 disclosure design and Article 5 position on emotion inference |
| Security documents | SOC 2, PCI AoC, pentest, Security Assurance Plan behind “Request access” (trust) | Document base referenced by terms (CGV Essentials) | Everything above, under NDA, before shortlisting |
Read the matrix row by row: a missing cell is a question for the vendor. Diabolocom answers SOC 2 and HIPAA on its trust centre and is the only one we found naming the AI Act; Odigo answers ISO 27001 and ISO 9001; both state HDS and PCI DSS. Our EU AI Act Article 50 transparency checklist sets out what a disclosure has to do on a phone call.
Which channels does each platform cover?
Both cover the core set. Odigo’s omnichannel page names voice and telephony, email, social networking, instant messaging, SMS, RCS, video and live chat, and its November 2025 Akio acquisition release lists WhatsApp among the digital channels Akio brings. Diabolocom’s omnichannel page names calls, SMS, email, voice messages and social networks, and says chat, chatbot, social networks and instant messaging are handled “thanks to integrations with our partners”. Its French WhatsApp page says it integrates WhatsApp into its omnichannel interface, its SMS page says “use captivating RCS conversational messages”, and it has a French RCS feature page.
| Channel | Diabolocom | Odigo |
|---|---|---|
| Voice (inbound and outbound) | Yes, incl. preview, progressive and predictive dialler | Yes, incl. outbound campaigns |
| Yes | Yes | |
| SMS | Yes | Yes |
| Yes (FR page) | Yes (Akio release) | |
| Live chat / chatbot | Yes, “thanks to integrations with our partners” | Yes |
| Social networks | Yes | Yes |
| RCS | Yes (SMS page; FR RCS page) | Yes |
| Video (customer channel) | Not found on EN/FR/DE/ES pages, as at 4 November 2026 (video appears only for Microsoft Teams and quality-review playback) | Yes |
| Call-back instead of queueing | Yes (web call-back add-on; queue callback in Voice plan) | Yes (ACD page) |
AI features: Diabolocom Virtual Agent and Agent Assist vs Odigo Agentic AI
Diabolocom sells its AI as named modules built on proprietary models. Its AI hub lists Agent Assist, Voice Analytics, Virtual Agent, Transcription, Call Summary, Categorisation, Satisfaction analysis, Next Step Detection and Quality Monitoring. Its Virtual Agent is a natural-language IVR that handles “an unlimited number of calls simultaneously, around the clock” and transfers to a person. The AI modules are add-ons on Voice and Omnichannel, included in Ultimate, and “can be integrated into any contact center solution via API”.
Odigo’s headline is Agentic AI: autonomous agents that “understand, decide and execute real tasks”, available “24/7 on voice, chat, email or messaging”. Its FAQ separates the two products: “Agent Assist supports your advisors, while Agentic AI acts autonomously”, and the AI agent “can be deployed autonomously” or natively inside Odigo CCaaS. Its Automation & AI page adds an omnichannel bot, NLU-based IVR, generative-AI response suggestions and “AI connectors” for partner AI.
| AI job | Diabolocom product | Odigo product |
|---|---|---|
| Answer callers without an agent | Virtual Agent (Intelligent Virtual Agent add-on) | Agentic AI; NLU IVR; omnichannel bot |
| Help the human agent live | Agent Assist | Agent Assist (generative AI suggestions) |
| Transcribe and summarise | Transcription, Call Summary | AI-generated conversation summaries |
| Score quality across calls | Automated Quality Monitoring (included in Ultimate) | Interaction analytics; voice of the customer |
| Use the AI without the suite | Yes, “via API” | Yes, “can be deployed autonomously” |
| Third-party AI | Proprietary models | “AI connectors”; Google Cloud partner |
One AI Act point applies to both. Diabolocom’s Agent Assist “identifies your customers’ satisfaction levels in real time”, and Odigo’s AI connectors “analyze feelings”. Article 5(1)(f) of the AI Act prohibits placing on the market, putting into service for this purpose, or using AI systems to infer the emotions of a natural person in the workplace and in education institutions, except for medical or safety reasons. Article 3(39) defines an emotion recognition system as an AI system for identifying or inferring emotions or intentions of natural persons on the basis of their biometric data, and Article 50(3) requires deployers of such a system to inform the people exposed to it and to process the personal data under the GDPR and related EU data-protection law, with an exception for systems permitted by law to detect, prevent or investigate criminal offences. Ask each vendor whether any feature infers emotions from voices, whose voices (callers or agents), and get the answer in writing. As published in the Official Journal, Article 113 has applied Chapters I and II, including the Article 5 prohibitions, since 2 February 2025 and applies the regulation generally, including Article 50, from 2 August 2026; check the consolidated text for later amendments.
Need inbound calls answered 24/7? Zian’s AI Receptionist answers incoming calls 24/7, qualifies and books, transfers or takes a message, then follows up by voice, SMS, email and WhatsApp in 30+ languages. Zian is in partnership-application beta.
CRM integrations: Salesforce, Microsoft Dynamics, Zendesk and the rest
Both cover Salesforce, including Service Cloud Voice with bring-your-own-telephony. Diabolocom’s pricing FAQ lists native integrations with “Salesforce, Salesforce Service Cloud Voice (BYOT), Microsoft, Microsoft Teams, Hubspot, Oracle, Zendesk Sell, Zendesk Support, SAP, and many more”, and its integrations page adds ServiceNow. Odigo’s CRM page names Salesforce (Odigo is a Salesforce Telephony Partner), Pega and Microsoft Dynamics; its IT & Architecture FAQ adds ServiceNow, and its partners page lists Verint for workforce engagement.
| System | Diabolocom | Odigo |
|---|---|---|
| Salesforce (incl. Service Cloud Voice BYOT) | Yes | Yes |
| Microsoft Dynamics | Yes | Yes |
| ServiceNow | Yes | Yes |
| Zendesk | Yes (Support and Sell) | Not named as a connector on the 193 pages swept, as at 4 November 2026; customised integrations offered |
| HubSpot | Yes | Not found on the 193 pages swept, as at 4 November 2026 |
| Pega | Not found on EN/FR/DE/ES pages, as at 4 November 2026 | Yes |
| Microsoft Teams | Yes | Yes, a Teams connector (2023 blog post; read through the site’s API because the page returned an error to us) |
| Open APIs | Yes | Yes, with an API portal |
Zendesk shops will find Diabolocom names it; Pega shops will find Odigo does. If you already run an external AI voice agent in front of a suite, our guide to connecting an AI voice agent to Genesys or Amazon Connect covers the integration surfaces you will be asking both vendors about.
What Diabolocom and Odigo publish about pricing
Diabolocom prints prices, effective 1 August 2026: Voice “Starting at $60 / named license”, Omnichannel “Starting at $99 / named license”, and Ultimate at “Custom pricing”. The French page prints 60 € and 99 €. The footnote carries three conditions: prices “are based on a 3-year commitment for a minimum of 150 named licenses”; telecom fees, usage charges and optional services are excluded; and the figures “do not constitute a binding offer”. The FAQ says pricing is “based on a monthly per-user license” plus usage charges for voice minutes, transcription, data storage and SMS, and that concurrent-user licences are also available.
Odigo prints a current Odigo Essential grid on its French Essential page. Billed annually: Voix €40, Voix & Digital €58 and Voix & Digital Plus €75 “par mois”; billed monthly: €48.99, €68.99 and €88.99. The Spanish page prints the same grid (“75 €/mes si pagas anualmente”). The grid does not print the unit (per user, per agent or per concurrent connection) or the tax basis, and the English Essential page describes “billing based on peak number of simultaneous connections”. Voix & Digital adds email and chat; Plus adds WhatsApp and FB Messenger. The Try&Buy page offers a free 2-week trial for two agents, one supervisor and one administrator; the Spanish page says 10 days.
As history, a 15 July 2025 UK press release gave Essential “Starting from just £35/user/month in the UK”, “built for contact centres with more than 50 agents”. Enterprise and CXaaS are “Billing per agent appointed” on the home page, with no figure.
Worked example: the arithmetic behind each headline. These figures only restate the prices and conditions each vendor prints; they are not quotes. Odigo rows assume the price is per seat, which the grid does not say.
| Headline | Conditions printed | Arithmetic | Implied list value |
|---|---|---|---|
| Diabolocom Voice, from $60 per named licence | 150 named licences, 3-year term, excl. telecoms, usage, tax | 150 × $60 × 36 months | $324,000 over the term |
| Diabolocom Omnichannel, from $99 per named licence | Same | 150 × $99 × 36 months | $534,600 over the term |
| Diabolocom Voice, from 60 € per licence (FR page) | Same footnote as the English page | 150 × 60 € × 36 months | 324,000 € over the term |
| Odigo Essential Voix, €40 a month billed annually | Unit and tax basis not printed; no term printed beyond annual billing | 150 × €40 × 36 months | €216,000 over three years, if per seat |
| Odigo Essential Voix & Digital, €68.99 a month billed monthly | Unit and tax basis not printed | 50 × €68.99 × 12 months | €41,394 a year for 50 seats, if per seat |
| Odigo Essential, from £35 per user per month (UK, July 2025, history) | Press release; it says Essential is built for “more than 50 agents” | 50 × £35 × 12 months | £21,000 a year for 50 users |
The euro rows are not like for like: Diabolocom’s is a per-named-licence floor on a 150-licence, three-year commitment before telecoms and usage; Odigo’s is an SME grid (5 to 500 consultants) that prints neither unit nor included usage. Ask both for a quote on the same billing unit, with telecoms and AI usage priced separately.
Analyst recognition each vendor quotes
Each vendor names the report it quotes; we list only what the vendor itself publishes. Recognition is a tie-breaker: a Peer Insights rating measures reviewer sentiment, and neither award tests your call flows.
| Vendor | Recognition quoted on its own page | Year |
|---|---|---|
| Diabolocom | Frost & Sullivan Technology Innovation Leadership Recognition, CX platforms (release) | 2026 |
| Diabolocom | Frost & Sullivan award for AI innovation in France (AI hub) | 2024 |
| Diabolocom | CMP Research Prism for Automated QA/QM (press list) | 2025 |
| Odigo | Gartner Peer Insights Voice of the Customer: “93% of customers would recommend Odigo” (awards) | 2026 |
| Odigo | Ziptone, CCaaS Made in Europe – Market Overview (awards) | 2025 |
| Odigo | Frost Radar: European CCaaS Market (awards) | 2023 |
| Odigo | Visionary, Gartner Magic Quadrant for CCaaS (awards) | 2021 |
The Auditor’s-Document Rule: which one to shortlist first
The Auditor’s-Document Rule: shortlist the vendor whose published certificate is the document your auditor will ask for, then compare AI and integrations. Every feature row above can be closed in a pilot; a missing certificate can only be closed by the vendor, and it can take months. Stop at the first row that is true for you.
| If this is true | Shortlist first | Why, from the vendor’s own page | Wrong for you if |
|---|---|---|---|
| You process French health data | Either; ask both for the HDS certificate and its activities | Both state HDS; Odigo prints HDS v2 and French server location, Diabolocom states HDS certification and sells HDS-compliant hosting | You accept a website claim without the certificate scope |
| Procurement requires ISO 27001 | Odigo | States ISO 27001 v2022 | Your service desk is Zendesk |
| Your auditor or US parent asks for SOC 2 Type 2 | Diabolocom | Trust centre lists SOC 2 and offers the Type 2 report | You need ISO 27001 from the vendor itself |
| You need France-only hosting | Odigo | Optional sovereign cloud France; Enterprise on Odigo-run French infrastructure | You need a SOC 2 report |
| You run 5 to 500 seats and want a printed monthly price and a free trial | Odigo Essential | €40 to €88.99 a month grid; 2-week Try&Buy | You need the billing unit in writing before you trial |
| You run 150+ seats and want a printed per-licence floor | Diabolocom | From $60 or $99 (60 € or 99 €) per named licence, conditions printed | You want less than a 3-year term at the headline price |
| You want AI on top of your current CCaaS | Either | Diabolocom AI “via API”; Odigo Agentic AI “can be deployed autonomously” | You need video as a customer channel (Diabolocom: not found) |
| Your CRM is Zendesk or Pega | Zendesk: Diabolocom. Pega: Odigo | Each names that connector | The other vendor’s custom-integration cost is unknown |
Diabolocom is wrong for buyers who need an ISO 27001 certificate from the vendor itself, or video as a named customer channel, and its headline price assumes 150 licences over three years. Odigo is wrong for buyers who need a SOC 2 report, for Zendesk-centred service desks, since the Odigo pages we swept do not name a Zendesk connector, and for large buyers who want a printed price: only Essential has one. If the only job is AI agents that answer calls and book appointments, compare each vendor’s standalone AI (Diabolocom “via API”, Odigo Agentic AI “can be deployed autonomously”) with dedicated AI agent platforms before buying a full suite.
Frequently asked questions
Is Diabolocom or Odigo better for a European contact centre?
Neither wins outright; the deciding factor is the evidence your auditor will accept. Both state HDS and PCI DSS. Diabolocom’s trust centre adds SOC 2 (with a Type 2 report on request), HIPAA and GDPR. Odigo adds ISO 27001 v2022 and ISO 9001, publishes its HDS version (v2), and offers an optional sovereign cloud in France. Match the certificate to your requirement first, then compare AI, integrations and price.
Where does Odigo host customer data?
Odigo’s compliance page says customer data is stored in secure infrastructures in Europe, with the option of a sovereign cloud in France for customers with strict local requirements. Its 18 June 2026 press release says Odigo CCaaS Enterprise runs natively on infrastructure Odigo operates in France, and announces a Scaleway partnership for a European cloud under European jurisdiction.
Does Diabolocom have ISO 27001 or SOC 2?
Diabolocom’s trust centre lists SOC 2 as “Certified” and offers a SOC 2 Type 2 report, a PCI DSS Attestation of Compliance and a CyberVadis certificate behind a “Request access” button, and its outbound pages state HDS and PCI DSS certifications. We could not find ISO 27001 claimed on its trust centre or its English, French, German and Spanish pages, as at 4 November 2026. If your procurement requires ISO 27001, ask Diabolocom in writing.
How much does Diabolocom cost?
Diabolocom’s English pricing page prints Voice from $60 and Omnichannel from $99 per named licence, and Ultimate as custom pricing; its French page prints 60 € and 99 €. Its FAQ says pricing is a monthly per-user licence plus usage. The footnote says these prices assume a 3-year commitment for a minimum of 150 named licences, exclude taxes, telecoms and usage, and are not a binding offer.
Does Odigo publish its pricing?
Yes, for Odigo Essential. Its French and Spanish Essential pages print Voix €40, Voix & Digital €58 and Voix & Digital Plus €75 per month billed annually, or €48.99, €68.99 and €88.99 billed monthly. The grid does not print whether the price is per user, per agent or per concurrent connection, or whether tax is included, and the English Essential page describes billing on peak simultaneous connections. Enterprise and CXaaS print no price.
Does a contact-centre voicebot have to say it is an AI under the EU AI Act?
Article 50(1) of the AI Act puts the duty on providers: AI systems intended to interact directly with people must be designed so those people are informed they are interacting with an AI system, unless that is obvious to a reasonably well-informed, observant and circumspect person in the circumstances and context of use; systems authorised by law to detect, prevent, investigate or prosecute criminal offences are excepted, subject to appropriate safeguards, unless they are available for the public to report a criminal offence. Read the text in the Official Journal version of Regulation (EU) 2024/1689 on EUR-Lex.
What should a GDPR processor agreement with a CCaaS vendor cover?
Article 28(3) of the GDPR requires a contract or other legal act under Union or Member State law, binding on the processor, setting out the subject-matter, duration, nature and purpose of processing, the type of personal data, the categories of data subjects and the controller’s obligations and rights, plus the eight stipulations in points (a) to (h), including documented instructions, confidentiality, security, sub-processor conditions, assistance, deletion or return, and audits. Read the full text of Article 28 of the GDPR on EUR-Lex.
Where every figure on this page comes from
| Figure | Who published it | Link | Date read |
|---|---|---|---|
| Diabolocom founded in Paris in 2005 | Diabolocom | www.diabolocom.com | 4 November 2026 |
| Odigo: 40 years; formerly Prosodie-Capgemini | Odigo | odigo.com | 4 November 2026 |
| Voice from $60, Omnichannel from $99 per named licence; Ultimate custom | Diabolocom | www.diabolocom.com | 4 November 2026 |
| 60 € and 99 € per licence nominative | Diabolocom | fr.diabolocom.com | 4 November 2026 |
| 3-year commitment, minimum 150 named licences; effective 1 August 2026 | Diabolocom | www.diabolocom.com | 4 November 2026 |
| Odigo Essential grid: €40/€58/€75 a month annual; €48.99/€68.99/€88.99 monthly | Odigo | odigo.com | 4 November 2026 |
| Same grid in Spanish; 10-day free trial | Odigo | odigo.com | 4 November 2026 |
| 2-week free Try&Buy: 2 agents, 1 supervisor, 1 admin | Odigo | odigo.com | 4 November 2026 |
| Odigo Essential from £35/user/month (UK); three packages; more than 50 agents | Odigo (15 July 2025) | odigo.com | 4 November 2026 |
| HDS and PCI DSS certifications stated | Diabolocom | www.diabolocom.com | 4 November 2026 |
| RCS conversational messages | Diabolocom | www.diabolocom.com | 4 November 2026 |
| GDPR and EU AI Act statement | Diabolocom | www.diabolocom.com | 4 November 2026 |
| Monthly per-user licence plus usage | Diabolocom | www.diabolocom.com | 4 November 2026 |
| Essential: 5 to 500 consultants; billing on peak simultaneous connections | Odigo | odigo.com | 4 November 2026 |
| 525 Diabolocom and 193 Odigo pages swept; 14 Odigo pages rate-limited | Zian AI sweep of each vendor’s page sitemaps | www.diabolocom.com | 4 November 2026 |
| Enterprise 500 to 5,000+ users; CXaaS 1,000 to 50,000+ users | Odigo | odigo.com | 4 November 2026 |
| Over 100 operators; 100+ countries; sovereign cloud France option | Odigo | odigo.com | 4 November 2026 |
| ISO 27001 v2022 and HDS v2 | Odigo | odigo.com | 4 November 2026 |
| Enterprise on Odigo-run French infrastructure; Scaleway partnership, 18 June 2026 | Odigo | odigo.com | 4 November 2026 |
| WhatsApp via Akio, November 2025 | Odigo | odigo.com | 4 November 2026 |
| PCI DSS, SOC 2, HIPAA, GDPR; SOC 2 Type 2 report | Diabolocom | trust.diabolocom.com | 4 November 2026 |
| Frost & Sullivan 2026 recognition; AI hosted in Europe | Diabolocom (12 January 2026) | www.diabolocom.com | 4 November 2026 |
| Frost & Sullivan 2024 award | Diabolocom | www.diabolocom.com | 4 November 2026 |
| CMP Research Prism 2025 | Diabolocom | www.diabolocom.com | 4 November 2026 |
| 93% would recommend (Gartner Peer Insights 2026); Ziptone 2025; Frost Radar 2023; Gartner MQ 2021 | Odigo | odigo.com | 4 November 2026 |
| $324,000; $534,600; 324,000 €; €216,000; €41,394; £21,000 (worked example) | Zian AI arithmetic on the vendor figures above | www.diabolocom.com | 4 November 2026 |
| AI Act Article 50(1); Article 5(1)(f); Article 3(39); application dates | European Union (OJ L, 2024/1689) | eur-lex.europa.eu | 4 November 2026 |
| GDPR Article 28(3) contract contents, points (a) to (h) | European Union (Regulation 2016/679) | eur-lex.europa.eu | 4 November 2026 |
| HDS issued by accredited body; activities covered | Agence du Numérique en Santé | esante.gouv.fr | 4 November 2026 |
| LeadsNow.ai: under 60 seconds, 24/7; pay-per-result | LeadsNow.ai | leadsnow.ai | 4 November 2026 |